2015-10-27_PWETC_AgendaPacket - Laserfiche WebLink

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216 • 24/7/365 availability 217 • Repairs made only by licensed, local area contractors 218 • Affordable rates and multiple payment methods 219 Mr. Culver further reported that premium rates covered both sanitary sewer and 220 water service lines, with separate premiums for each, totaling approximately 221 $14/month. Mr. Culver noted that the company also provided homeowners — for 222 an additional premium — in-home coverage of their indoor plumbing. 223 224 Mr. Culver suggested further investigation by the PWETC if they were interested, 225 and listed other communities in the State of Minnefta that this firm works with, 226 including the City of St. Louis Park who "offers" this premium coverage option. 227 During his initial look, Mr. Culver clarified that the City's "partnership" would 228 basically involve the city sanctioning them, with the city having no apparent 229 liability if called by a resident, with the city referring the caller to the company; and 230 beyond that, it would be like any other permitted improvement for a homeowner, 231 with contractors needing to pull a permit and be subject to applicable city 232 inspections. Mr. Culver noted that, even if the PWETC found this option viable, 233 the City Council would have the final say, and need to maintain scrutiny of the firm 234 and follow-up with residents for individual customer satisfaction based on their 235 experience if the city listed this company on its website and promoted it, it would 236 want to ensure it was working for residents. Mr. Culver reported that his phone call 237 with a representative of the firm indicated their coverage offered in 200 cities at 238 this time; and emphasized that this would be voluntary on the part of a residential 239 property owner for coverage. While not providing commercial coverage, Mr. 240 Culver further reported that the firm apparently provided coverage for multi -family 241 buildings of up to 8 units, noting that coverage for larger buildings would create 242 more complexities duet st having larger service lines. 243 244 rhave ver noted that the inte e tober PWETC meeting was to have a 245 verview and initial discussi the water system, the group may wish to 246 epresentative ofthis rm attend that meeting. 247 :$tnsensus, 248 the PWETC asked staff to contact the company to arrange their 249 attendance and brief presentation of their services at the October PWETC meeting 250 if available. 251 252 Between now en, Mr. Culver advised that he would follow-up with cities 253 currently using tis service and their experience with resident claims and other 254 components of this coverage. 255 256 Specific to water lines and for the PWETC's information, Mr. Culver reported that 257 he asked the firm's representative if they covered frozen service lines. Mr. Culver 258 advised that the representative stated that until a few years ago, they didn't cover 259 thawing of frozen services, but do so now. Mr. Culver questioned how that could 260 work for the firm if experiencing a winter similar to that 2 years ago and the number 261 of frozen service lines, but noted it would be up to the firm to arrange for contractors Page 6 of 13