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Regular City Council Meeting Monday, October 19, 2015 Page 13 residents better understand operations and be inore attuned to their functions, needs and challenges. Finance Director Miller offered to provide the additional infonnation as requested for presentation in a more fonnal capacity between now and November 30t11; and thanlced the City Council for providing an opportunity to do so. As a preliminary overview, Finance Director Miller advised that the Passport Su- pervisor position was being forced upon the City and wasn't not being asked for but due to federal passport and Departinent of Homeland Security mandates. Mr. Miller stated that staff was attempting to inake leinonade from lemons and grow the passport business, since people were already being turned away with only a ti- ny office space available. Since passport renewals are only necessary every ten years, Mr. Miller noted it was difficult to tracic whether or not those customers were returning or going elsewhere. Specific to auto dealers, Mr. Miller advised that staff couldn't even solicit any other dealers with the current capacity, even though they and the passport busi- ness were the money making aspects, while inoney was lost on tabs and other cus- tomers. Therefore, Mr. Miller advised that passports and auto dealers allowed the business to facilitate the other services offered. Regarding offering extended hours, Mr. Miller reported that this had been at- tempted in the past, but it had proven a money loser; and since some of the Li- cense Center operations were already losing money, a conscious business inodel decision had been to provide custoiner services within current hours and fiind oth- er services. Mr. Miller expressed appreciation of Councilmember Willmus' sen- timent about thinlcing outside the box, and advised that the two new positions proposed were an effort in doing so, advising that he was unsure how to transform the current business model without those two new positions. Mr. Miller reported that Plan B would be to not fill positions coming up with pending retirements un- less revenues were increased, thus creating the rationale for this strategic planning effort. At the request of Councilmeinber Laliberte, Mr. Miller advised that staff had cre- ated a preliminary internal concept plan to increase space for passports in the cur- rent leased space with ininimal restrucniring and cost without too many enhance- ments to addressed increased passport business space. If that business continues to grow over the next ten years, Mr. Miller advised that this current restructured space — if approved — would not be sufficient and would require either additional leased square footage or a city-owned facility. At the request of Councilmember McGehee, Mr. Miller addressed pending state legislative action for changes in identification for air travel; but offered to provide additional information as requested on what those proposed changes may iinply.