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GOAL #3: To investigate complaints thoroughly and to properly <br />follow up to insure that complaints are totally <br />` resolved. <br />PERFORMANCE CRITERIA: <br />1. All complaints received get into system. <br />2. A1l procedures are followed. <br />3, All complaints are resolved. <br />EVALUATION: <br />1. All departmental personnel invols andlonc�roperly Sf 11 wing <br />evaluated annually on thoroughnes P <br />up on complaints to insure complete resolution. <br />2, Monthly complaint report will etinalthisdgoala used to <br />evaluat� performance towards compl g <br />� <br />