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GUAL #2: To deal with the public and other City staff in a <br />courteous an� professional manner. <br />:'� <br />PERFORMA�ICE CRITERIA: <br />1. N� legitimatP compl,aints concerning the conduct of <br />departmen�al staff in dealing with complaints. <br />2. �'o attend training ae.ysions concerning deal�ing with th� <br />public as a custamer. <br />EVALUATIOI�J : <br />1. All departmental personne�. involv�d i� complaints will be <br />evaluated annually �n courteaus and professional conduct. <br />2. Ran:dom follow up surveys wi11 be done to evalua�te <br />pe�€ormance. <br />� <br />U <br />� <br />