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u <br />�, <br />� <br />� <br />COM,PLAIriT PROCESS GOALS <br />GOAL #1: To investigate and resolve camplaints in a timely <br />manner. <br />PERFORMANCE CRITERIA: <br />1• initial Gontact made or ���ter sen� within 3 days of receipt <br />of complain� (4 days in interimj. Curr�ntly, it can take <br />3-4 days b�fo�e the initial con�ac� is made because of the <br />number of peaple wh�i�h have to log in and review complaints. <br />Ance the compu�ker system is fu11y �perational and peopl� are <br />comfartable with the new prvicess, the role of the Planning <br />and Zoning Admini�trator will be reduced �llowa.ng quicker <br />respons� time. <br />2. <br />3. <br />g0� of �11 �empiaints shaul�i be reso�.ved within 2 weeks of <br />recei�t �f complaint (��o� in ir�t�rim) . <br />�A� oP all aomplaix��� ir� any given �or�ghly rep�ort should be <br />resc�gved ( 85� in �nterim) . <br />�v��,u�►Tzo�a: <br />1. All �i�par�m�ntal staff ��val�ed in comp�a:ints will �e <br />evalu�at�d annt��lly on tim�l�n���, <br />2. P�ionthly complain� r�port �rill b� al�ered to include <br />ir��ot�nation r��c�ssary to prop��I�r �v�yu��E ��rformance <br />toward� cQ�plsting �i�is goal. <br />