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• <br />GOAL �20. To deal with the <br />courteous and professional and other City staff in a <br />manner. <br />PERFORMANCE CRITERIA: <br />1' NO legitimate complaints con <br />departmental staff in dealing with complaints. <br />g the conduct of <br />2• To attend trainin <br />public as a customer,sessions concerning dealing with the <br />EVALUATION: <br />1• All departmental <br />personnel involved in complaints will be <br />evaluated annuall� on courteous and professiona <br />2• Random 1 conduct. <br />performancellow up surveys will be done <br />to evaluate <br />