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2016-11-29_PWETC_AgendaPacket
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2016-11-29_PWETC_AgendaPacket
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1/25/2017 12:09:51 PM
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Commission/Committee
Commission/Authority Name
Public Works Commission
Commission/Committee - Document Type
Agenda/Packet
Commission/Committee - Meeting Date
11/29/2016
Commission/Committee - Meeting Type
Regular
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We like the way you recycle! <br />Be sure to use very slurtly <br />plastic bags that are labeled and <br />— <br />closed. <br />K <br />You <br />el <br />Look on the back for <br />options. <br />Thank you for recycling! <br />Thank you for recycling! <br />Sample Tags <br />Postcards <br />In the previous two -sort system of collection, if a resident did not have a blue bin to leave a tag in <br />the driver would write up the address and our customer service staff would send a postcard with <br />the same images and messaging to the home to inform them about the issue. In the new single - <br />sort system every house now has a cart so the driver always has a place to leave a tag, which <br />eliminates the need for postcards. <br />Letters <br />Personalized letters are another form of coin nunication about programs and services. There are <br />two types of personalized letters we send to residents: <br />1. Chronic problem letters provide detailed information and instructions about setting out <br />recycling. These letters are used when previous letters have not been successful in <br />correcting repeated problems. Drivers keep a daily record of the addresses that have <br />received tags but still need further education. Addresses that have received tags for three <br />consecutive collection weeks with no change in how they are recycling receive a <br />personalized letter that encourages the resident to contact us so we can have a more in- <br />depth conversation. <br />2. Letters to update service information for Special Pickup Instruction (SPI) customers. <br />These letters are sent when SPI residents have changed the location of their recycling, or if <br />it appears the resident has moved out of the home and no longer needs the service. <br />In 2015 Eureka Recycling sent 80 personalized letters to residents. This is a decrease from the <br />previous year but is still a bit higher than was seen in most pre -single sort years. When residents <br />experience confusion around how to best set out their recycling a letter can help them understand <br />the issue, while inviting them to call the hotline with additional questions or concerns. The most <br />common issues that generated letters were cardboard not broken down, repeatedly having extra <br />material outside the carts while using a smaller cart, and not having the cart out by 7 a.m. <br />3 <br />
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