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We work with our drivers to ensure they take every opportunity to provide additional <br />education to residents. The value of this approach is that begins a conversation with residents <br />and eliminates confusion. All of Eureka Recycling's tags encourage residents to call our hotline <br />where zero -waste educators are available to clear up confusion about why certain items are not <br />recyclable or to explain how residents' efforts at the curb have an important impact on the <br />value of the material and the environmental benefits of recycling. <br />We like the way you recycle! <br />Ba ante to use very sturdy <br />plastic bans that are Iabased and <br />1 — <br />closed. <br />K <br />ou <br />Ct�fu�s <br />- <br />LINTS <br />. , <br />Look on the back for <br />options. <br />Thank you for recycling! <br />Thank you for recycling! <br />Sample Tags <br />Postcards <br />In the previous two -sort system of collection, if a resident did not have a blue bin to leave a tag <br />in the driver would write up the address and our customer service staff would send a postcard <br />with the same images and messaging to the home to inform them about the issue. In the new <br />single -sort system every house now has a cart so the driver always has a place to leave a tag, <br />which eliminates the need for postcards. <br />Letters <br />Personalized letters are another form of communication about programs and services. There <br />are two types of personalized letters we send to residents: <br />1. Chronic problem letters provide detailed information and instructions about setting out <br />recycling. These letters are used when previous letters have not been successful in <br />correcting repeated problems. Drivers keep a daily record of the addresses that have <br />received tags but still need further education. Addresses that have received tags for <br />three consecutive collection weeks with no change in how they are recycling receive a <br />personalized letter that encourages the resident to contact us so we can have a more in- <br />depth conversation. <br />2. Letters to update service information for Special Pickup Instruction (SPI) customers. <br />These letters are sent when SPI residents have changed the location of their recycling, <br />or if it appears the resident has moved out of the home and no longer needs the service. <br />3 <br />