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In 2016 Eureka Recycling sent only 4 personalized letters to residents. This is a decrease from the previous year but is still a bit higher than was seen in most pre -single sort years. When residents experience confusion around how to best set out their recycling a letter can help them understand the issue, while inviting them to call the hotline with additional questions or concerns. The most common issues that generated letters were cardboard not broken down, repeatedly having extra material outside the carts while using a smaller cart, and not having the cart out by 7 a.m. Special Pickup Addresses To ensure every resident has the opportunity to recycle, Eureka Recycling offers to collect recycling from locations other than the curb for residents who request special pickup service due to short- or long-term physical limitations. This service is provided free of charge to ensure that anyone who would like to recycle has the opportunity to do so by helping remove any physical barriers. Eleven residents added this service in 2016 for a total of 137 total residents. Multifamily Zero -Waste Recycling Program Eureka Recycling currently services a total of 6,169 units in Roseville's multifamily program. In February 2016 Eureka Recycling mailed reports to all Ut, ]io �� 1Y of Roseville's multifamily building managers, providing them with data on the tonnage recycled for their building(s), a comparison of the amount of tonnage recycled for the whole city's multifamily program, and the environmental benefits of the entire City's effort in recycling. This communication provides the building managers the tools to work with their residents to inspire and motivate them to increase their recycling rate. One of the challenges with recycling in multifamily properties is turnover. Residents move in and out all the time and even property managers and caretakers turn over constantly. Not having a reliable contact at each property makes it difficult to manage problems that may arise or to communicate the successes to residents. This challenge is one of the reasons most cities do not include apartment and condo buildings in their residential recycling programs. Eureka Recycling's staff also updated building managers' contact information whenever possible. If it were not for the time Eureka Recycling staff takes each year to ensure correct and updated data, effective and timely communication would not be possible and the quality of the program would be in jeopardy. Multifamily Educational Materials and Customer Service Eureka Recycling constantly monitors the performance of each account to improve participation. Our drivers track issues so our staff can immediately follow up with suggestions to address any identified building needs and to provide educational materials for residents. 4