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Department / Program:License Center Organizational Responsibility: Finance Director Department Description The License Center serves the general public as a MN Department of Public Safety Deputy, offering State auto, drivers, and DNRlicenses. It also serves as a Passport Acceptance Agency in conjunction with the U.S.State Department. The Program’s activitiesare accounted for in the License Center Fund. 2017Goals and Objectives Continue implementingthe License Center’s2016-2020Strategic Plan. Update the Annual Work Plan. Maintain a minimum 98% compliance rating on passport policies and procedures. General an annual net surplus to support other City programs and services. Renovate selected facility areas to maintain customer service levels and overall appearance. Financial Summary 20132014201520162017$ Increase% Increase ActualActualActualBudgetBudget(Decrease)(Decrease) Personal Services$957,650$1,034,920$1,066,715$1,295,900$1,266,400$(29,500)-2.3% Supplies & Materials9,35713,59513,74213,30014,0007005.3% Other Services & Charges205,124234,137460,840546,925455,950(90,975)-16.6% Capital Outlay6,8925,3347,26621,50037,40015,90074.0% Total$1,179,023$1,287,987$1,548,563$1,877,625$1,773,750$(103,875)-5.5% FTE's14.2514.7514.7516.7516.75 2017Budget Impact Items Personnel increases include a 2.0% cost-of-living increase for City Staff and wage-step increases for eligible employees.These added costs were offset by personnel changes. Other services and charges decrease is due tolowerbudgeted contributions to support other City functions. Capital Outlay is increasing due to planned equipment replacements. 2015/2016Achievements Maintained the highest volume in the State for all city-managed Deputy Registrar Offices. 100% compliance rating from the U.S. State Department’s audit on the License Center’s passport policies and procedures. Generated $650,000 in net annual proceeds to support other City programs and services. 40