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Department / Program:License Center <br />Organizational Responsibility: Finance Director <br />Department Description <br />The License Center serves the general public as a MN Department of Public Safety Deputy, offering State <br />auto, drivers, and DNRlicenses. It also serves as a Passport Acceptance Agency in conjunction with the <br />U.S.State Department. The Program’s activitiesare accounted for in the License Center Fund. <br />2018Goals and Objectives <br />Continue implementingthe License Center’s2016-2020Strategic Plan. <br />Update the Annual Work Plan. <br />Maintain a minimum 98% compliance rating on passport policies and procedures. <br />General an annual net surplus to support other City programs and services. <br />Renovate selected facility areas to maintain customer service levels and overall appearance. <br />Financial Summary <br />20142015201620172018$ Increase% Increase <br />ActualActualActualBudgetBudget(Decrease)(Decrease) <br />Personnel Services$ 1,034,920$ 1,066,715$ 1,189,040$ 1,266,400$ 1,301,600$ 35,2002.8% <br />Supplies & Materials13,59513,74216,78114,00016,5002,50017.9% <br />Other Services & Charges234,137460,840555,759455,950524,52568,57515.0% <br />Capital Outlay5,3347,2664,50437,40041,6004,20011.2% <br />Total$ 1,287,987$ 1,548,563$ 1,766,084$ 1,773,750$ 1,884,225$ 110,4756.2% <br />FTE's14.7514.7516.7516.7516.75 <br />2018Budget Impact Items <br />Personnel increases include a 2.25% cost-of-living increase for city staff and wage-step increases <br />for eligible employees. <br />‘Supplies & Materials’ costs increasing due to higher customer transaction volumes. <br />‘Other Services &Charges’ increaseddue tohigher rent and insurance costs due to <br />($48,000) <br />additional occupied space. <br />2016/2017Achievements <br />Maintained the highest volume in the State for all city-managed Deputy Registrar Offices. <br />100% compliance rating from the U.S. State Department’s audit on the License Center’s passport <br />policies and procedures. <br />Generated $377,000and $277,000 in net annual proceeds to support other City <br />(2016)(2017) <br />programs and services.The transfer of proceeds are reflected in the ‘other services & charges’ <br />category. <br />39 <br /> <br />