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BUDGETPLANNINGFINDINGS <br />Citizenswereaskedtorate38Cityservicesbybothsatisfactionandfundingpriorityfrom110,with10beingthehighestscore.The <br />followingchartshowsserviceswithhighestsatisfactioninthetoptwoquadrants,serviceswiththehighestfundingimportancein <br />therighttwoquadrants,andbubblesizecorrespondstoexpenditurelevel.Theresultsmayvarybydemographicgroup,and <br />demographicdetailisprovidedtotheCityinaseparatedocument. <br />High Funding Priority, <br />High Satisfaction <br />9.2 <br />Elections/Easeofvoting <br />Low Funding Priority, <br />Reliabilityofdrinkingwater <br />High Satisfaction <br />services <br />MurielSahlinArboretum <br />Reliabilityofsewerservices <br />Skatingcenter/OVAL <br />Recyclingcollection <br />Emergencymedicalservices <br />Licensecenter <br />Firefightingservices <br />CedarholmGolfCourse <br />HarrietAlexanderNature <br />Appearance/CleanlinessofCity <br />Center <br />Drinkingwaterquality <br />facilities <br />Park/Playgroundmaintenance <br />Recreationalprograms <br />Citynewsletter <br />Firepreventioninspections <br />Snowplowingofstreets <br />Recreationalfacilities <br />Policecitizenoutreach <br />programs <br />Pathwaysandtrails <br />Policecrimeinvestigations <br />Citywebsite <br />maintenance <br />8.1 <br />Streetmaintenance <br />Floodprotection <br />Rosevillecablechannel16 <br />Snowplowingofpathwaysand <br />trails <br />Leafpickupprogram <br />Animalcontrol <br />Policepatrolsinyour <br />Treeandplantmaintenance <br />neighborhood <br />alongboulevard <br />Streetlighting <br />Litterpickupalongboulevard <br />Housingloanprograms <br />Buildingcodes/permitting <br />Housingcode/nuisance <br />Waterqualityinlakesand <br />propertyenforcement <br />ponds <br />Low Funding Priority,High Funding Priority, <br />Low SatisfactionLow Satisfaction <br />Trafficcongestion <br />7 <br />5.07.09.0 <br />FundingImportance(High=10) <br />Theassessmentalsoaskedhowfundingshortfallsshouldbeaddressedifrevenueisnotavailable.Residentsselectedoptionsthey <br />supportedforeachservice.Optionsincludedeliminatingeachservice,reducingservicelevels,maintainingcurrentservicelevels, <br />andraisingtaxes/fees.Thisanalysisalsoisavailablebrokendownbydemographicgroup. <br />RECOMMENDATIONS <br />Toactonthisinformation,theCityshouldconsider: <br />1.DevelopinginternalCityteamstofurtheranalyzetheresultsandbrainstormideasaboutwhyrespondentsansweredas <br />theydidinthesekeyareasandpotentialactionsinresponse. <br />2.Validateideasandpotentialactionsthroughconversationsandtownhallmeetings/focusgroupswithresidentsandline <br />staff.Basedonthisvalidation,select23initiativesthatmakethemostsense.Developmentofcrossgovernment <br />workgroupsalsowouldbeaconsiderationforthisstep. <br />3.Providestaffwiththeskillsandtoolstoeffectivelyimplementtheinitiatives. <br />deliverablesandoperationalmetricstoensuretheimplementationmaintains <br />4.Developformalprojectplans,milestones, <br />momentumandexecutivesupport. <br />5.Remeasurecitizenengagementandprioritiesin12yearstoensureprogresswasmadeandtrackchangesinresident <br />needs. <br />1134 Municipal Way | Lansing, Michigan 48917 | 877.888.0209 | www.CobaltCommunityResearch.org <br />