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Rebecca Olson <br /> From: noreply@civicplus.com <br /> Sent: Friday, September 14, 2018 7:58 AM <br /> To: Rebecca Olson <br /> Subject: Online Form Submittal: Roseville City Staff/Department Survey <br /> Roseville City Staff/Department Survey <br /> Answer boxes below may contain unlimited characters <br /> 1. Department Name Finance <br /> 2. Why do you interact f. Other: Please specify <br /> with the community? (are <br /> there specific reasons, <br /> initiatives, topics, issues, <br /> statutes)—Please select <br /> all that apply. <br /> Other We interact with the community because it is critical to the <br /> successful delivery of programs and services that residents <br /> and customers have come to expect. <br /> 3. How would your Within the Finance Department, the type of community <br /> department define engagement we perform can perhaps be placed in two <br /> community engagement categories; interactive, and passive. Interactive, or first-person <br /> as it relates to the work engagement is generally limited to three distinct services <br /> you do? including: 1) Providing property owners their quarterly utility bill. <br /> 2) Providing various business licenses 3) Providing motor <br /> vehicle &driver's license-related services on behalf of the State <br /> of Minnesota; and passport acceptance services on behalf of <br /> the U.S. State Department We also perform more passive <br /> engagement involving the broad dissemination of information <br /> such as budget-related information, annual financial reporting, <br /> etc. <br /> 4. What engagement Much of our interactive community engagements involves <br /> strategies does your direct mailings/email including utility bills and business license <br /> department use? (i.e. applications. The website is also used regularly to conduct <br /> events, social media, commerce. We also utilize the City website, newsletter and <br /> workshops, open houses, social media outlets to distribute information. <br /> mailings, etc) <br /> 5. What is the We're actively engaged in every demographic group with the <br /> demographic profile of exception of individuals that are too young to obtain a driver's <br /> the groups you typically license or passport. If you own (or in some cases, rent) <br /> 1 <br />