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engage? (i.e. age, race, property, operate a locally-regulated business, drive a car, or <br /> gender, education, etc) travel outside the country then there's a pretty good chance <br /> that we're directly interacting with you. <br /> 6. What is the Not applicable. <br /> demographic profile of <br /> groups you wish to <br /> engage? (i.e. age, race, <br /> gender, education, etc) <br /> 7. Please describe an A couple of years ago we conducted a customer survey at the <br /> engagement initiative that License Center to better gauge where our customers were <br /> went as planned. Describe coming from and whether we were meeting their needs. The <br /> the initiative(s), who survey was conducted by License Center Staff and we gained <br /> participated, what were some valuable insight on enhancing the customer experience. <br /> the goals or preferred <br /> outcomes of the <br /> engagement effort? <br /> 8. Please describe an It took place many years ago, but we scheduled a series of <br /> engagement initiative that town hall-type meetings to solicit community input on our <br /> DID NOT go as planned. budget and spending priorities. The intent was to make it easier <br /> Describe the initiative(s). for residents and stakeholders to voice their opinions. The City <br /> Who participated and Council and Department Heads were in attendance. <br /> who was your intended Unfortunately, the meetings were poorly attended despite <br /> audience? What were the advanced public notification through a number of avenues. <br /> goals or preferred Based on decades of observing community participation, one <br /> outcomes of the might conclude that most individuals don't engage at the local <br /> engagement effort? Why level unless they're particularly passionate about the topic at <br /> do you feel you didn't hand, or they're personally impacted in a substantive manner. <br /> meet the intended goals Discussions on the budget rarely reach these thresholds. <br /> or outcomes? <br /> 9. Are there specific areas Field not completed. <br /> where you would like <br /> guidance to improve <br /> future outreach and <br /> engagement efforts? <br /> 10. Are there community Field not completed. <br /> engagement best practices <br /> or resources that you <br /> would like to make sure <br /> the HRIEC is aware of? <br /> 11. Are there new I would like to see an assessment of WHY the community <br /> initiatives that you think chooses to engage and WHY NOT, before we embark on <br /> should be considered by developing community engagement strategies. <br /> the City? <br /> 2 <br />