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S. Failure to provide adequate notice (within two hours of Contractor's decision to delay <br />collections) and coordination to prevent mixed public messages about collection delays <br />due to severe weather incidents — $2,000 per incident. <br />T. Failure to accurately and promptly answer a resident's question to the Contractor's <br />customer service call center — $100 per incident. <br />U. Employees smoking in enclosed structures while performing duties, extinguishing <br />smoking material anywhere other than in container or not following general no -smoking <br />rules — $50 incident. <br />V. Failure to provide accurate call center responses to Roseville residents' questions per the <br />City's FAQs guidance document — $500 per incident. <br />W. Failure to follow the federal or state equal opportunity laws and rules - $1,000 per <br />incident. <br />The Contractor shall be liable for liquidated damages in the amount(s) upon determination of the <br />City that performance has not occurred consistent with the provisions of the Contract. The City <br />shall notify Contractor in writing or electronically of each act or omission in this Contract <br />reported to or discovered by the City. It shall be the duty of Contractor to take whatever steps or <br />action may be necessary to remedy the cause of the complaint. <br />The City may deduct the full amount of any damages from any payment due to the Contractor. <br />The remedies available to the City under this paragraph shall be in addition to all other remedies <br />that the City may have under law or at equity. <br />5.6 Services Not Provided For <br />No claim for services furnished by the Contractor not specifically provided for herein shall be <br />honored by the City. <br />RFP for City of Roseville Recycling Services . A-26 <br />