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Public Education The City and the Contractor will plan for a coordinated public education campaign. ♦ Describe your proposal to improve participation in low participation communities including Multi -Unit Buildings. Eureka has many education and outreach programs that we can offer to the City, including a "virtual tour" that staff can bring to present and host a Q&A, games and displays to bring to community events, and ongoing resources and support for multifamily property managers. We have also worked with cities to improve recycling in lower performing neighborhoods through direct outreach, education through newsletters and community papers, and by working with the City to coordinate "get caught recycling" campaigns where we offer incentives to residents who start recycling and are recycling right. We can develop proposals and by using the information and analysis from the annual report. At the beginning of each year of the contract, we will meet with city staff to create a work -plan for that year. We will work collaboratively with city staff to prioritize areas that need additional education, subjects that residents are interested in leaming more about and make a plan that meets city goals and budget. ♦ How do you propose educating individual residents in households who do not participate in curbside Recycling to improve Recycling participation? Roseville can be proud of their extremely high participation rate in their curbside recycling program- it has been between 92% and 97% since carts were first delivered to residents in 2014. We believe the place to focus on education for residents who may not be participating in the recycling program would be to focus on multifamily education and outreach. With high turnover and shared recycling containers, multifamily education can be a challenge, but we are committed to continuing to work with property managers to ensure they have the resources they need to set up successful recycling programs in their buildings. All of our education is designed to be friendly and approachable and help remove obstacles to participation in the city's recycling program. The annual recycling guide is designed to present clear, simple instructions for what materials we accept and how to prepare them for collection, and it is mailed to all households in the city each year. The guide is available in English, Spanish, Somali, Karen, and Hmong, and our customer service team uses third party interpreters that can interpret any language on the phone. ♦ Does your company use Recycling "education tags" (e.g., "Oops" or similar tags) that are left by your collection crews at the time material is left behind? ®Yes ❑ No If yes, attach an example of one such education tag from another community. See Attachment Ql: Sample Education Tag ♦ What forms of electronic communication and public education are you proposing to use to help educate Roseville residents and businesses? RFP for City of Roseville Recycling Services • D-22