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2020_0921_CCPacket
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2020_0921_CCPacket
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1/10/2022 1:59:47 PM
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Roseville City Council
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Council Agenda/Packets
Meeting Date
9/21/2020
Meeting Type
Regular
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Attachment D-9212020 <br />594 City Manager Recommendation Î Add One New Building Inspector Position <br />595 2021 Levy Impact: $0 <br />596 <br />597 I have included the additional building inspector in the 2021 budget subject to the guidance <br />598 mentioned above. The new inspector will not be hired until there is certainty that the Rosedale <br />599 project is proceeding forward. <br />600 <br />601 The net cost of adding one new Building Inspector is $57,110 due to the elimination of funding <br />602 for temporary inspector during the summer months. This will be a non-levy funded position and <br />603 this new position will be paid from the Community Development Fund. <br />604 <br />605 License Center Customer Service Representative <br />606 This past year has been a challenging one for the License Center. Due to the pandemic, the <br />607 License Center and Passport Office were closed for face to face transactions for about nine weeks. <br />608 As a result, a significant amount of revenue has been lost due to the closure. Since May 18, the <br />609 License Center and Passport Office has been operating on an appointment-only basis. The <br />610 License Center has slowly been building capacity and efficiency to allow for roughly the same <br />611 amount of transactions it did monthly pre-COVID. Staff has added hours to License Center staff <br />612 (equivalent to a 0.5 FTE) so that more transaction lanes can be open at the same time, which <br />613 allows more customers handled per hour. The Passport Office is still down in its normal level of <br />614 business mostly due to the lack of desire and restrictions on travel but has started picking up in the <br />615 last month. <br />616 <br />617 Given the reconfiguration of space and the switch to appointment-only transaction, License Center <br />618 staff proposed to add 2.75 FTEs to more fully staff all the transaction lanes so that a maximum <br />619 amount of transactions can be processed per hour. <br />620 <br />621 The License CenterÓs overall request for new spending related to staffing in the 2021 budget is as <br />622 follows: <br />623 <br />624 License Center Representatives (2.75 FTEs) $200,056* <br />625 <br />626 Total$200,056 <br />627 <br />628 City Manager Recommendation Î Add for 1.5 FTE License Center Representative <br />629 Positions <br />630 2021 Levy Impact: $0 <br />631 <br />632 Given the new model that the License Center must operate for the foreseeable future, we will need <br />633 to make sure that we are staffing properly to ensure we can process the maximum amount of <br />634 transaction hourly. This requires having enough staff to fully keep all transaction lanes open <br />635 during business hours. Adding 2.75 FTEs would allow the License Center to fully utilize all lanes <br />636 during the business hours. However, given the uncertainty of future potential shutdowns and <br />637 other possible disruptions to the License Center business model, I am only comfortable in creating <br />638 one new FTE License Center Representative Position continuing the already implemented 0.5 <br />639 FTE increase in hours at this time. These additions will position us well moving forward and help <br />640 us increase License Center revenue and make the overall customer experience more pleasant. The <br />Page 19 of 20 <br /> <br />
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