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1. Gross amounts of materials collected, by recyclable material (in tons). 2. Net amounts of materials marketed, by recyclable material (in tons). 3. Amounts stored, by recyclable material, with any notes as to unusual conditions (in tons). 4. The markets generally used for the sale of Recyclables. 5. Amounts of process residuals disposed (in tons). 6. Quarterly reports of the basket value from the sale of the material processed based on the City's annual composition. 7. Total number of stops. 8. End Market Certification as specified in Section 4.6. 9. Monthly reports, due to the City by the 15th day of each month. Annual reports shall be due by January 31. The Contractor will be encouraged to include in its annual report recommendations for continuous improvement in the City's recycling program (e.g., public education; multi -unit recycling; sustainability planning; diversity, equity and inclusion; etc.). Examples of monthly and annual reports shall be included with the Contractor's proposal. 3.2 Customer Relations Report Monthly the Contractor shall provide the City with: 1. A list of all customer complaints, including a description of how each complaint was resolved. 2. A list of all addresses where education tags were left for residents and why the tags were left. 3. A list of all missed pickups and partial dumps reported to the Contractor. 3.3 Annual Report to Multi -Unit Dwellings Owners The City's Contractor shall provide an annual report by January 31 of each year to the multi -unit dwelling owners served by the City's Contractor. A copy of each report to the multi -unit dwelling owners shall also be submitted to the City. The report shall contain, at a minimum, the following information: 1. Name of owner, building manager, and contact information (mailing address, phone numbers, e-mail, etc.). Recycling Services Contract 2022-2025.doc • A-15 Page 53 of 348