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Charles Shuster Charles Shuster is the Chief Operations Officer of Arthur Shuster, Inc. After earning his Bachelor of Science degree in Business from the University of Minnesota, Charles went to work with a large Minneapolis real estate company. In 1972, he joined Arthur Shuster, Inc. as a salesman, specializing in the hospitality area of the business. Under Charles' leadership, the Company expanded its business in the hos- pitality area by securing jobs with major hotel franchises such as Holiday Inns, Sheratons and Best Westerns. In 1982, with the business growing, there was a need to structure a more controlled and formalized operations pro- gram to which Charles turned his efforts. Under his di- rection, the Company has taken major strides in the develop- ment of cost control and internal reporting systems which have lead to increased profits. Charles' current responsibilities of the overall management of internal operations include the development of company budgets and cost control systems, department structure and reporting lines, legal and financial contract administration and the development of benefits programs for the Company. In addition to these responsibilities and due to his previous experience in the hospitality market, Charles is leading the development if The Oakcrest Purchasing Group, a subsidiary company serving the economy/limited service hotel -motel in- dustry.