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S. Failure to provide adequate notice (within two hours of Contractor's decision to delay collections) and coordination to prevent mixed public messages about collection delays due to severe weather incidents — $2,000 per incident. T. Failure to accurately and promptly answer a resident's question to the Contractor's customer service call center — $100 per incident. U. Employees smoking in enclosed structures while performing duties, extinguishing smoking material anywhere other than in container or not following general no smoking rules — $50 incident. V. Failure to provide accurate call center responses to Roseville residents' questions per the City's FAQs guidance document — $500 per incident. W. Failure to follow the federal or state equal opportunity laws and rules — $1,000 per incident. The Contractor shall be liable for liquidated damages in the amount(s) upon determination of the City that performance has not occurred consistent with the provisions of the Contract. The City shall notify Contractor in writing or electronically of each act or omission in this Contract reported to or discovered by the City. It shall be the duty of Contractor to take whatever steps or action may be necessary to remedy the cause of the complaint. The City may deduct the full amount of any damages from any payment due to the Contractor. The remedies available to the City under this paragraph shall be in addition to all other remedies that the City may have under law or at equity. 5.6 Services Not Provided For No claim for services furnished by the Contractor not specifically provided for herein shall be honored by the City. RFP for City of Roseville Recycling Services . A-26 RS160\1\934842.vl Page 95 of 185