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ARTICLE VI. SYSTEMS OPERA nONS SECTION 1. INFORMATION A V AILABIUTY ( A. Throughout the term of this Franchise, Grantee shall maintain books and records in accordance with normal and accepted bookkeeping and accounting practices for the cable communications industry, and allow for inspection and copying of them by City at reasonable times at Grantee's designated office. The books and records to be maintained by Grantee shall include the following: (1) A record of all requests for service except those requests subsequently withdrawn (retain for two years); (2) A record of all subscriber or other complaints, and the action taken (retain for two years); (3) A file of all subscriber contracts; (4) Grantee policies, procedures and company rules; and (5) Financial records. B. City shall give Grantee at least 24 hours notice before making inspections of any books or records of Grantee. C. Grantee shall file with City, at the time of its annual payment of the franchise fee, as described in this Franchise, the following (although City may make written waiver of receipt of any of the following): (1) A financial statement certified by an officer of Grantee showing, in such reasonable detail as acceptable to City, the gross revenues of Grantee for the preceding fiscal year. (2) Current list of names and addresses of each officer and director and other management personnel, and if a corporation, each shareholder having stock ownership of three percent (3%) or more, and if a partnership, all general partners, and if a general partner is a corporation, the foregoing information shall be given as to the corporate general partner. (3) A copy of each document filed with all federal, state, and local agencies not previously filed with City with respect to the ownership and operation of