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<br />Advisory Task Force Meeting <br />Long Range Plan Workshop <br />May 14, 1996 <br /> <br />At the April meeting, the Advisory Task Force picked categories from the long range <br />plan as areas they wished to pursue. At the May meeting, four members attended and <br />carne up with initial suggestions. Their comments follow. <br /> <br />I Standards for memos - established criteria should be generally disseminated to staff <br /> <br />I Rotate employees through different positions - increase appreciation for others and <br />overall knowledge - makes all employees more valuable <br /> <br />I Have standardized language -fill in factual data for most cases <br /> <br />I Staff to discuss allegations with complainants to assess whether there is merit to possible <br />complaints. <br /> <br />I Have assistance from attorneys (A. G. or otherwise) to assist with writing charges. <br /> <br />I Set guidelines for triage handling of intake phone calls - when can callers be told "no <br />need to proceed with this claim"? Rotate person taking phone calls. <br /> <br />I Consider amending statute to permit commissioner to require mediation and suspend <br />time periods for up to 90 days. <br /> <br />I Have weekly training sessions (one hour) for staff on new and old issues - keep ideas <br />and process fresh! <br /> <br />I Develop model(s) investigation plans/steps. Should make investigating more efficient. <br /> <br />I Information sharing should lead to a sense of ownership and pride-in-product. Case <br />inventory statistics should be graphed and distributed or posted so entire team can take <br />pride in progress. (See attached sample) <br /> <br />I Question: How effective are local Commissions. My only experience was less then <br />inspiring. <br /> <br />I Offer training to local human rights commissions. <br /> <br />I Interns and volunteers will be easier to find if a liaison establishes relationships with <br />schools - i. e., work with law schools to set up speakers, presentations to students and <br />thereby, snare interns. <br /> <br />I Have an inter-net home page with information about the agency, how it works, how <br />charges are processed, typical time frames, copy of statute and access to status of <br />individual cases. <br />