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Frequen�ly Asked Questions <br />Wha# is The I�ational Citiaen Sur►reyT"'? <br />"I'lae National Citiz�n Survey''"' is a unique service to administer, analyze, az�d report <br />res€�1ts from a customizabie citizen survey. Natioi�al Research Center, Tnc., (NRC] and <br />ICMA are able to provide ti�is service at a relative�y low cost throug�€ careful stan- <br />dardization ar�ci autorriatior� oi ti�e su�v�y pzocess. �acla paxticipati�g juxisdictiaz� cara <br />€nake important custnmizations ior its locale and t�Ze repart ean compare tl�e results <br />from your jurisdiciian with �esults frnm other jurisdictians across the iTnited States. <br />Why shot�Bd we survey our citizens? <br />Goad reasans incl�zde: to zz�easu�e serviee performance, ta bez�chznark service c��ality <br />zatirzgs; to assess eoznm�znity needs; to make long-range, shart-terr� or strategic p�aras; <br />to ciemoa�staraie the receptivity af your government; ta eval�ate potential polieies or <br />cor�zrnuz�ity elaaracteristics; to cantinue a trend�ine from periodic surveyin�; or tn <br />respqnd ta a council �andate. 'I'hese days, residents expect theii• locaI government <br />officials tp be as weil infozmed about customer perspectives as the best b�sinesses. <br />Why should �re use The Na�ional Cit➢zeti SrzrveyT"' insiead nf tioing �he survey <br />on our own? <br />The Natitinal Citizen SurveyTFr af�ers many advantages over both in-house adminzstra- <br />tion and the use of a consulEant. `�kzese �nclude reduced eosts, corz�parisans to national <br />norms and Ehe credihility af a widely reputable independent research �ir�. <br />What kinds of ques�ions are i�clurted on �khe survey? <br />Q�estions are inc�uded al�out ti�� quality of Iiie in your cornmunity or caunty, local <br />policies, de��ograpl�ics, quality c�f Ioca� �overnrr�ent services and resident us� af <br />servzces. <br />Our jurisdict�on prar�ides a wicte array of services. Will i�e Natiahal Citazen <br />Sur�'eyT"" let us survey opini�ns abaut all o� ihese services? <br />'I'he selectior� of serviee questions is extensive, so all of the major services that you <br />provide are likely to be represe�ted. <br />Can The National Citixen Surv'ey''"' be used by coun�Eies? <br />Yes. A semi-custaznizable teznp�ate is avai]able for caunties. <br />3 <br />