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l�'�, Jy REQUEST FOR COUNCIL ACTION Date: September 28, 2009 Item No.: 12.c Department Approval � City Manager Approval �_ . Item Description: ACCEPT RECOVERY ACT JUSTICE ASSISTANCE GRANT BACKGROUND In 2003, the department hired a consultant to assist in the search for a combined mobile, RMS, and field reporting package. After extensive research, with emphasis on cost, the decision was made to purchase the package we believed met required criteria. No sooner was the package implemented than multiple problems arose. Data entered into RMS was often lost, stats could not be retrieved, once submitted to RMS reports could not be changed so minor changes (i.e., misspelled names) required the generation of supplement reports, pdf's could not be added to RMS resulting in completed reports in two separate locations, and there was no download of data to the state as mandated. For accuracy and data retrieval, our records technicians were required to enter data into both the old and new systems. Officers found the field reporting package cumbersome and hard to use, the mobile laptop screen was difficult to see, and reports were continually lost. Furthermore, the designer behind the project left six months into the implementation and was not replaced. After five years we were still unable to: download data from dispatch to the field reporting package, make changes to submitted reports without writing a supplement, print out a report without individually clicking on all components of the report (i.e., supplements), add pdf's to reports in RMS, run statistical reports, expunge records, or share data with other agencies. Our current provider informed us that due to budget constraints, the key programmer in the project would be transferred to a different department within their organization and would not be replaced. A major roadblock for future fixes to this already inadequate system. Our agency continued to struggle with the deficiencies of the current system, all the while trying to work with the provider in a continued attempt to improve the package. The Roseville Police Department took the action to manage a GAP list of services promised by the current provider which did result in issues such as improved data/stat reporting, auto download of monthly crime stats to the SCA, additional query capabilities being addressed and now operable; however, the following features, as promised, are not available: dispatch auto download Page 1 of 5