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Section 2. SCOPE AND TERMS OF SERVICE. <br />2.1 In accordance with the provisions of this Agreement and in consideration of the payment <br />by CoR of the annual maintenance fee to LETG, which is stated in Exhibit C, LETG shall <br />provide CoR with the following Software and Services throughout the term of this <br />Agreement: <br />2.1.1 Unlimited Technical Support Services for the System. <br />2.1.2 Test and verify specific anti-virus, anti-worm, or anti-hacker patches against a <br />replication of CoR's application upon the request of CoR. <br />2.1.3 Available Supplemental and Standard Releases. LETG shall notify CoR of any <br />Supplemental or Standard Releases as they become available. CoR shall <br />authorize installation of any Supplemental or Standard Release in writing. CoR shall <br />be responsible for paying the actual and reasonable costs of installation or other <br />services for the Supplemental or Standard Releases, or for any necessary <br />Equipment or third party software, but not to exceed $300.00. <br />2.1.4 Available Product Releases. LETG shall notify CoR of any Product Release as it <br />becomes available. CoR shall authorize installation of any Product Release in <br />writing. However, CoR shall be responsible for paying any license fees, the costs <br />of installation or other services for the Product Release or for any necessary <br />Equipment or third party software. <br />2.1.5 Updates to the Software needed to conform to all state and federal regulations, as <br />changes to regulations become effective. <br />2.1.6 Annual account reviews which shall include (i) service history; (ii) downtime <br />analysis; and (iii) service trend analysis. <br />2.1.7 Remote installation advice or assistance for Updates as requested by CoR. <br />2.1.8 Current lists of compatible hardware operating system Releases and LETG's <br />Software Supplemental or Standard Releases as requested by CoR. <br />2.1.9 Access to (a) Field Changes; (b) Customer Alert Bulletins; and (c) hardware and <br />firmware Updates, as released. <br />2.2 The following are not included in this Agreement: <br />2.2.1 Any service work required due to incorrect or faulty operational conditions, including <br />but not limited to, Equipment that is not connected directly to an electric surge <br />protector, or Equipment that is not properly maintained in accordance with the <br />manufacturer's specifications. <br />Page 5 of 19 <br />