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2 Critical Failure — occurs when a LETG shall LETG shall fix or <br />crucial element in the System is provide a cure within seven <br />not functioning that does not telephone Standard <br />prohibit continuance of basic conference Business Days of <br />operations and there is usually within three initial notification <br />no suitable workaround. This business by CoR. <br />may not be applicable to hours of <br />intermittent problems. initial voice <br />notification <br />by CoR. <br />3 Non-Critical-Failure —occurs LETG shall LETG shall fix or <br />when a System component is not provide a cure within 60 <br />functioning, but the System is still telephone days of initial <br />useable for its intended purpose, conference notification by <br />or there is a reasonable within six CoR. LETG may <br />workaround. business fix or cure by <br />hours of providing a <br />initial voice Supplemental <br />notification Release, if <br />b CoR. a licable. <br />4 Inconvenience — occurs when a LETG shall LETG shall fix or <br />System causes a minor provide a cure within 60 <br />disruption in the way tasks are telephone days of initial <br />performed but does not stop conference notification by <br />workflow. within two CoR. LETG may <br />business fix or cure by <br />days of providing a <br />initial voice Supplemental <br />notification Release, if <br />b CoR. a licable. <br />5 Request for an enhancement to LETG shall If functionality is <br />System by CoR. review acceptable to <br />functionality LETG, LETG shall <br />and shall provide CoR with <br />provide a a release date <br />response along with a <br />within 120 proposed fee <br />Business schedule. <br />Days of <br />initial <br />Page 17 of 19 <br />