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'TH:E, L_$G~Iq ",~~ ~Y E; ~_; ~;: 3-~ _ , STATE OF MINNESOTA ~c~`i :: ~~~'ds185$i~-' OFFICE OF THE ATTORNEY GENERAL ~~~u sLTrrE X400 Jul 20 20 44s MINNESOTA sTREET LORI SWANSON Y ~ 09 ST. PAUL, t~nv Ssim-2131 ATTORNEY GENERAL TELEPHONE: (651) 2%-7575 Ms. Bobbie J. Carpenter 410 South McCarrons Boulevard Roseville, MN 55113 Re: Roto Rooter Services Company, City of Roseville, File Na: CEl~I/2fl09!~15449;C Dear Ms. Carpenter: I am responding with regard to your recent complaint against Rota Rooter Services Company {"Rata Rooter"} and the City of Roseville. In your complaint, you state the sewer line connected to your come has frozen and backed up in February of 2007 and again in February of 2009, You state your total out-of-pocket expense for these incidents is now S5,583.80. You state that you have talked to the City of Roseville, the Metro Water District and Ramsey County in order to received payment for the cost of the clean-up, but no one has taken responsibility. You indicate you are experiencing a financial hardship and the cost of the sewer line back-up has added additional strain on your finances. You sought the assistance of this Office in order to receive compensation for the cost associated with your sewer line back-up. Under Minnesota law, the Attorney General's Office has limited authority. For instance, it does not have jurisdiction to provide legal advice to private citizens. Notwithstanding this Iimitation, I can provide the following comments, which I hope will be helpfiii. After contacting Roto Rooter, it appears that the work that was relating to the issues with your sewer line was done on the boulevard before your line reached the city main line. It is my understanding the city would provide payment for any blockage or thawing after your line reached the city line. Accordingly, you may be responsible for payment on work done before your line reached the city main line. In light of the above, if you wish to further pursue this matter, you may wish to consider to continue following up with your city council m~nl~ers. The Roseville City Council is charged with passing policies and ordinances that govern the city and accordingly, would be able to enact changes with coverage of sewer line back-ups. TTY: (651) 297-7206 • Toll Free Lines: (800) 657-3787 (Voice), (800) 366-4812 (TTY} • www.ag.state.mnus An Equal Opportunity Employer Who Values Diversity s . ® ~, printed on 50% recycled paper (15% post consumer content)