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4ifice �f Minnesota Attorney General Lori Swanson 1400 Bremer Towcr 445 Minnesota Street St. Paul, MN SS10I Attn: Cansurr�er Camplaints Division J�e 3, 2009 Dear Attorney General Swanson and Wl�omever It May Concern Within the Car�sumer Complaints Division, Since ApriI of 2007 i've been in cantact with nutnerous a�encies attempting to rectify an unanticipated and rather expensive situatiot� that occurred first in �'ebruary of 2007, and agaira in Februa�y of 2049 when the sar�itary sewer �ine coming into �ny home froze on City? (Roseville}; County? (Ramsey); Sta.te? (P�blic Utilities/Water Dist�ict) property and backed up �to my bome. The out-of-pocket cost for t�e first instance was $4,650.60 in repair to the line; damages; inconvenience; and clear� up of my hozne. This f�;ure do�s not include the interest on my credit card, which I am sti11 payir�g off. The second {20�9} came to �933_2Q, again unanticipated due to the repa"rrs I'd paid for 2 years ea�lier. �n both instances it was extremely cald, and I was wii�out ruz�ning water (bath, dishes, taundxyj and use of a toiiet for a fi.ill week iY �0�7 and 48 hours in 2009 resp�ctively before it was resolved. My totat-aut-of-pocket expense now stands at $5,583.80, no� ineluding eredit card interest, cIeaning supplies, autside z�eals, etc. During rny investigat�pn vf the problerri after the first occ�rrence it came to light the road �n front af my home had been lower�d sometime in the rnid-nineties bringing the sewer line closer to �he surface, subjecting it to the extrerne cold and possibility of freezing. On t�Ze �rst occurrence Roto-I�ooter told me the line had�'t bee� property insulaied when the roadbed was changed, and it wouid likely happen again, which it did almost two years later to the date. Tt�e City of Rosevilie tflld me it was a Wat�r District iss�e; the Metro Water D�strict told me it was a Ramsey Caunty issue; Rarr�sey Co�nty tald me it was a City of Roseville issue. On contacting the Mayor's a�ce shortly after the second occu�rence (letter attachec�, the City was out within 24 haurs. i was tald by the service company hired by the City that in 2�7 Roto-Roater i�ad clearly over-charged rne and tI�e cost shot�ld nat ha�e been more than $500 the firs� time, and clearl.y not $9n0 the second. �'d previovsly cor�t�cted the Mayor/City in 2008 in an atte�npt to seek resalution of the 2007 incident (letter attached), but received no response. No one seerr�s to claim responsibility, and I don't believe it to be something I've caased as T've a�ly lived in the house sinee late 2403. I've enelosed several c�ac�me�ts sent to the various agencies in an attemgt to rectify this situation_ I'm handicapped and on a fixed inco�e. This factor and the deterioration of the economy have made things quite di�c�lt �or me. At the time, 1 was also on an ARM, nat fully graspi�g what wnuld happen at the end of the terrn in Decernber of 2008. Fortunately I was able to refinancelmodify my rr�ortgage beginning in .�anuary 2Q�9, but only after extreme expense (maxing aut my credit cards so � wouidn't defauft), and depletion of r�y savings. When the sewer froze in Febniary of this year, it easily took me