2009-09-22_PWETC_AgendaPacket - Laserfiche WebLink

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City of Roseville, Minnesota September 8, 2009 Page 5 The FirtanCe Department has established service level standards/benchmarks for five services. These are shown i^ the table below. Service Levet Standards/I3enchntarks Service Service Levei Standartls/Benchmarks Business Licenses Process 600 business licenses annually Cash ReceiptslRcceptionist Process 40.000 receipts annuallyh'eceive and route 19,000 calls annually Financial Accounting & Reporting Process 7,000 payments annually Process Pay,-oll Process 8,000 paychecks and supportinn liluigs annually Risk Managcrncn[ Process 50 work comp claims and 35 property ]iahiliry claims annually Public Works Services Forty-one services were identified in the Public Works Department. Fow• services account for approximately 50.5% of the budgeted cost of services provided. These include buildings and grounds maintenance, which has the highest budgeted service cost accounting for approximately ] 9.6%, street maintenance and repair, accounting for approximately 1 G.0%, street lighting accounting for approxirrrately 8.2%, and vehicle maintenance accounting for approximately 6.7%. Seven services utilize approximately 56.5%r. of the full-time FTEs allocated to sen~ices. These services and their appr•oxiit~ate percentages are as follows: Vehicle maintenance ...........................................14.3% Street maintenance and repair .............................. i 2.8% Traffic control/managemettt/signs .........................7.7%r, Design and feasibility studies ...............................6.0°Ic Buildings and grounds maintenance ......................5.6% Training ..................................................................5.0% Protect olannintr and management .........................5.0% Total 56S °lo Personal Services make up approximately 49.7% of the budgeted cost of services, other services and charges make up approximately 36.8%, and supplies and materials make up approximately 13.5% of the costs. Public Works services are shown in the table that follows.