2010-03-23_PWETC_AgendaPacket - Laserfiche WebLink

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City of Roseville Outreach and Education Summary 2009 In 2009, Eureka Recycling and the City of Roseville focused curbside education efforts on communicating with current recyclers about their recycling program. This included the continued conversation with residents on the economic, social and environmental benefits of recycling and providing additional educational information whenever possible. Eureka Recycling and Roseville staff also worked together to make the Roseville Earth Day event, the Roseville Home Improvement Fair, the Run for the Roses, and the Wild Rice Festival all zero waste events. Recycling Hotline In 2009, Eureka Recycling's hotline staff had 480 conversations with residents about the curbside recycling program. Hotline staff also answered 35 calls from building contacts and residents participating in the multi-family recycling program that were calling with standard service questions. Eureka worked with these callers to help them manage their multi-family recycling set-ups, add carts or pick-ups, provide them with education material for their residents, and help improve their service in many other ways. 2006 2007 2008 2009 Hotline Calls Curbside Calls 1000 425 540 480 Multi-famil Calls 60 49 78 35 Total Calls 1060 474 618 515 Requests for Printed Materials Curbside 290 41 74 21 Requests for Printed Education Materials Throughout the year Eureka Recycling mailed specific curbside recycling schedules, sorting information and clothes and linens stickers to 21 Roseville residents in response to their questions and calls. The decrease in number of calls and requests for printed materials is a good sign because it signifies that the residents understand the recycling program and the information we provide about it is clear and helpful.