100329_Packet - Laserfiche WebLink

Home

interrogation of the meter remotely, immediate power failure alerts, and other advanced services. One-Way Versus Two-Way Communication Types One-Way Two-Way One-way systems, as its name implies Permits the communication of information communicate normally in one direction only from the remote meter location to the receiver, as well as, from the receiver to the remote meter location The remote metered device transmits Offers more functionality, including on- information from the meter location to a demand meter reading, interrogation of the central receiver meter remotely, immediate power failure alerts One-way systems are ideal for applications that Saves time and money because you do not require only basic information to be have to physically go out to a site communicated Benefits of AMR to a water utility: • Reduced meter reading costs • Ability to access difficult-to-read meters • Improved customer service • Improved meter reader safety • Reduced read-to-bill time • Improved leak detection and fraud indicators • Reduced worker's compensation risk Reduced meter reading costs: Manual meter reading is a labor-intensive process and can represent a considerable percentage of operating cost. In addition to the labor component, ancillary elements such as vehicle costs and insurance claims are recurring costs that can be avoided by using a technology solution. Ability to access difficult-to-read meters: In many cases, utility meters are located within the customer's premises. This is particularly true for water meters in areas where the temperatures may cause the meter to freeze. Accessing these meters often requires the meter reader to gain physical access to the meter to read it or to leave a card requesting the customer to call in with the reading or make an appointment. These situations are costly because they interfere with obtaining a timely read. Improved customer service: Customer satisfaction is important to the City. AMR can help improve customer service by providing timely and accurate bills, reducing customer disruptions caused by manual reads and Page 3 of 5