Laserfiche WebLink
improving the process of resolving water usage disputes. Additionally, there is heightened <br />customer sensitivity about allowing strangers access into homes. <br />, Improved meter reader safety: <br />, Whether it is a dog, snow & ice, or a confined space, meter readers today can easily find <br />, themselves in unsafe environments. AMR helps reduce the threat of worker's compensation <br />, claims due to injury by automating the meter data collection process. <br />, Reduced read-to-bill time: <br />, AMR allows for the reduction of read-to-bill time, by tightly integrating the meter data capture <br />F and billing process. Improved meter data acquisition will give us the option to increase billing <br />F frequency or offer more billing options to our customers. <br />F Improved leak detection and fraud indicators: <br />F AMR will better assist in detecting whether or not a meter has been tampered with or if wires <br />F have been cut at the meter. The system will flag the account to notify of a problem. The system <br />F will also provide efficient leak detection. This way, a notification can be sent immediately so <br />F that the issue can be investigated before a basement is flooded or other damage can occur. Also <br />F leaky fixtures which can lead to high usage can be detected. <br />F Benefits of AMR to water customers: <br />F • Accurate and possibly more frequent billing statements <br />s • Improved customer service by the availability of detailed usage information <br />s • Improved meter reading accuracy through the reduction of errors from manual readings <br />s • Less interruptions to their day as they will not have to allow the staff access <br />• Improved consumption information for tracking and budgeting purposes <br />Policy Objective <br />s To provide accurate metering and billing for water use and to provide excellent customer service <br />s to all utility customers. To explore all available options currently available technology in the <br />water metering industry. <br />Financial Impacts <br />y Total AMR costs for a fixed-base system with two-way communications for Roseville would be <br />�� approximately $1,500,000 to $1,700,000 for total implementation of all 10,500 meters in the <br />�� City of Roseville (commercial and residential). Currently we are expending approximately .75 <br />�� FTE staff time and additional vehicle costs reading water meters on a quarterly basis. <br />� c Staff Recommendation <br />�� Staff will further detail implementation options and costs associated with implementation at your <br />meeting. <br />Requested Council Action <br />Discussion of the benefits of implementing automated meter reading in Roseville. <br />Page 4 of 5 <br />