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Warranty services N C N C The vendor affirms that routine maintenance is not necessary for satisfactory operation of the ACCWOTE equipment. There will be no charge for maintenance, if required, during the first two years that the tabulators are used. The two year period begins upon delivery of the tabulators. Consequently, for municipalities that are using the new tabulators for 200 1 elections, the warranty for those tabulators starts in 2001. The warranties for the tabulators for a11 other municipalities will begin upon delivery of the tabulators by the vendor in 2002. The vendor will train the customer to perform the diagnostic routines built into the ACCWOTE operating system. Performance of these simple routines will identify operational functions that require a technician's attention. For those customers that acquire more than 70 ACCWOTES, the vendor will dispatch a technician to the customer's site to perform any repairs necessary. The customer is responsible for transporting the units in question to a common site for the technician. Any maintenance services performed will be scheduled to accommodate the election activity cycle. Ballot Printing The County will obtain printing services for the generation of optical scan ballots needed for the tabulators. The County will make the contract for the printirig of optical scan ballots a�ailable to the Municipalities. The County will provide programming services for ballot printing memory card generation, and election results. The costs of ballot generation services will be determined and allocated as provided by Nlinnesota Law or Secretary of State rules, independent from this Agreement. Notes: 1. All training services shall be provided by qualified personnel and in a professional manner. 2. The County will make arrangements for all training for County staff and staff from the Municipalities. 3. The cost of services listed above does not include reimbursement for expenses incurred by the tabulator vendor related to the provision of services. The County will reimburse the vendor for the actual cost of all expenses incurred in relation to the provision of Implementation Services. Reimbursables are included in the System Implementation Costs. The Municipalities will be responsible for reimbursement of their proportionate share of these expenses, in addition to their share of the cost for Implementation Services as listed above. 4. All training will be provided in such quantities and with such content as the County, in consultation with the vendor, deems appropriate. The County makes no guarantees regarding a level of competence after completion of a training program. GE1�TS Software Trainin� Outline WINDO WS NT �S'ER VER BA�S'IC�S' BOOTING THE SERVER DESKTOP ENVIRONMENT ALTERNATE SESSIONS DIGIBOARDS & PORTS ENABLE/DISABLE PORTS BACKUP/SHUTDOWN Elections JPA 16 of 25�3 �