CCP 04-02-2001 - Laserfiche WebLink

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1 i Memorandum, Proposed Reorganization Page Five March 1, 2001 With regard to the Customer Services Representative I position, it would simply be a matter of reviewing the current job description of the Receptionist, and modifying it to take into account some of the changes that would be planned for the position going forward. Again, a review would have to be done of the comparable worth points, and pay scale. The same would need to happen with the Deputy Clerk position. Recommendation The City Council is asked to authorize the City Administrator to begin the process of creating the reorganized structure of the administrative staff as proposed; authorization to hire the Office Support Specialist positions, after the completion of a full hiring process; authorize the City Administrator to hire a Customer Service Representative II position, making the changeover from Utility Billing Clerk; to begin the review, renaming and revised job titles and duties for the Receptionist and Administrative Secretary; including the complete review of the comparable worth/pay equity scale,job description and complete hiring process. Further,the City Council is asked to authorize the City Administrative to begin the review of the proposed Administrative Services Director and Community Services Director positions, including complete job descriptions, comparable worth points, pay scale, and return to the City Council for review and approval. I believe this is the right thing to do, at the right time. It accomplishes four things. They are: ■ Reduces the number of direct reports to the City Administrator; ■ Provides additional support for both internal and external customers; ■ Provides a method for direct accountability for support staff and work establishment prioritization and performance evaluation; and ■ Allows the City Administrator and management to work on the highest priority issues for the City and City Council. By reducing the number of direct reports,the City Administrator is thereby freed up to concentrate on"bigger picture" issues, and has less to worry about on the daily, weekly and monthly work assignments. Also,this creates a more fair and direct accountability system for work prioritization and performance evaluation by those closest to the situation. By adding more support, I believe I'm directly plugging into the desire previously expressed at my interview and continually being expressed by the City Council to find a way to provide support for department and line staff people to accomplish the day-to-day, as well as the longer- term work. It has the added benefit of bolstering support staff so we can provide more direct customer service, and create a system whereby a customer can complete their process,whether that's registration, building permit,planning and zoning application, or a simple license, in one location at one time.