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11-27-23-SWS
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11-27-23-SWS
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learning and teaching life skills. Our community giving programs take many forms as we find the <br />best way to partner and provide the most impact. Through Inspiring Futures, we support <br />classrooms and teachers. Community giving is hyper -local, giving back to organizations supporting <br />the communities around our stores. To date, these programs have helped raise more than $3 <br />million. Additionally, Mister Cares Foundation, a 501(c)(3) public foundation, provides financial <br />assistance to our team members. <br />Being good stewards of the environment is also a priority at Mister Car Wash. We partner with <br />Project Wet to help bring awareness to the benefits of conserving water within the car wash <br />industry. Within our own new -build stores, we can proudly claim to use over 50% <br />reclaimed/recycled water within the wash process, as well as reducing our freshwater usage by 25% <br />due to our proprietary system design. Additionally, our in-house water team, a combination of <br />chemists, engineers and water quality specialists, continually innovate and improve systems to be <br />responsible stewards of water. These innovations include proprietary cleaning products which are <br />free of phosphates and dyes as well as reclamation systems to ensure the water we return to the <br />municipal system is as clean as possible. <br />The operation of our facilities begins with the welcoming wave received as you approach the point - <br />of -sale canopy, where a Customer Service Attendant greet customers. The Mister Car Wash business <br />model is unique in that over 80% of customers are Unlimited Wash Club members. UWC members <br />have an RFID sticker on their windshield that is automatically scanned as they pull into the <br />designated member lanes. This system efficiently keeps vehicles moving through the site as <br />members are not stopping to pay during each visit — reducing wait times and queuing. Non - <br />subscription customers are assisted by the Customer Service Attendant to select a wash and help to <br />efficiently keep the queue moving forward. Once past the point -of -sale, vehicles are guided into the <br />car wash tunnel. Mister Car Wash operates conveyor tunnels that are designed to wash multiple <br />cars at a time, allowing for a steady stream of customers moving through. Once through the tunnel, <br />customers have the choice of continuing to the self -serve vacuum stalls or exiting the site. <br />The Mister Car Wash express wash model allows us to efficiently operate our facility, with <br />approximately 15 total team members and 3-4 on site at any time. Dedicated support infrastructure <br />provides maintenance, HR, finance, marketing, safety, real estate, development and construction, all <br />based in our Minneapolis Regional Office. <br />Mister Car Wash takes pride in the physical plant as well, reinvesting over $150,000 annually, on <br />average, per location to ensure a bright, clean and flawless experience for our customers. In <br />addition, maintenance technicians supervise 2-3 stores to keep our store equipment running at peak <br />performance. Our team members have a routine cleaning schedule they follow to ensure the store <br />always presents in the best condition. <br />Building Materials <br />The building design has been enhanced from the prototypical Mister Car Wash building to achieve a <br />75% Class I material requirement as required by local code. The proposed building materials consist <br />of Stone Veneer, Brick Veneer, EIFS and Metal Panels. Typically, as designed, the proposed materials <br />and colors meet City Ordinances and provide a visually appealing and modern appearance. In <br />addition, two 35' high roof elements are proposed on either end of the building, providing visual <br />cues for customers to the entrance and exit of the tunnel. <br />
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