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<br /> ---- <br /> , <br /> -- ,~ ... <br /> Review of 1996 Street Improvement Project <br /> Page 2 e <br /> July 12, 1996 <br /> Letters again were sent to the affected residents informing them of a Public Hearing, regarding <br /> the proposed 1996 Street Improvements. This hearing was held on January 29, 1996, at which <br /> time concerns of residents regarding the proposed street improvements were heard. After <br /> listening to the concerns of the residents and considering recommendations by staff and the City <br /> engineer, the City Council ordered the City engineer to prepare plans and specifications for the <br /> proposed project. <br /> On February 21 and 26, 1996 the project engineer, Greg Stonehouse and Arden Hills Public <br /> Works Superintendent, Dwayne Stafford met on site with residents to address issues of concern. <br /> Many residents attended this on site visit and seemed very appreciative for the visit. Residents <br /> had received a notice of this visit previously. <br /> During the months of February, March and April several meetings took place, as did many - <br /> telephone conversations between the affected residents, staff, and the City engineers, to discuss <br /> the residents concerns relating to the proposed improvements. Of primary concern was the <br /> standard width of 32 feet proposed for all reconstruction streets, the Oak A venue cul-de-sac, <br /> existing trees on Pascal and drainage on Pascal and Ridgewood. These issues were addressed <br /> and many changes were agreed on between the residents, engineers and staff. e <br /> Process Evaluation <br /> I believe the process used in 1996 was a significant improvement over that used in previous ~ <br /> years. However, there were a number of items which could be refined. <br /> Presentations I <br /> I think we need to keep in mind what our presentations are to residents who are not familiar with <br /> the terminologies of government or engineering. The language and illustrations used by staff I <br /> should be clear, simple and understandable. A good example was the additiona11etter sent with <br /> the assessment hearing notices attempting to describe the legal process in a straight forward <br /> fashion. Only one complaint was received this year regarding the understandability of the I <br /> notices. <br /> Counci1member Malone also identified several examples from the information meeting which I <br /> should be considered for future hearings: <br /> . avoid acronyms (i.e., PMP vs. Pavement Management Program) I <br /> . choose terms with great care ("urban section") <br /> . define all terms when eXplained <br /> . describe and define all graphs/figures I <br /> . listen carefully to public's questions <br /> . answer the specific questions asked -, <br /> I <br />