CCP 11-26-2001 - Laserfiche WebLink

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I I I I I I I I I I I I I I I I I I I 'l" v '" 'f" T ..,. T e he Problem: Lack oj proftssionalism in Commercial Cleaning Recurring problems in this Industry include 1" Inconsistent service and untrained workers" 2" No supervision to ensure quality" 3" No contact person for service requests" 4" Lack of management concern for customer satisfaction" 5" Account cancellations due to poor quality of labor" he Solution: The COVERALL Concept COVERALL has created a concept where highly trained personnel, quality cleaning methods and dependable work schedules come together to form a successful commercial cleaning program that works" The COVERALL Resources tit COVERALL has invested In a comprehensive training program and an extensive support system" We have developed quality control systems, customer relation services and billing and coilection services" We have provided volume purchasing power, discounted Insurance coverage and a state-of-the-art equipment package" Commercial Cleaning Professionals Our franchise owners recognized the need for our resources, and they invested in their own commercial cleaning franchises" They wanted to learn the latest cleaning techniques, proper equipment usage and effective customer relations skills" These self-motivated individuals are true cleaning professionals" The Growing Move to COVERALL Commercial Cleaning More than 5,000 industrious men and women have become COVERALL franchise owners" Together, they provide the highest quality commercial cleaning services to our over 30,000 customer accounts Smail and large office buildings, industrial complexes, medicai faciiities, banks, department stores and corporate headquarters are among the many accounts we serve" Their size ranges from just 1,000 to over one million square feet Yet, they all possess one common requirement that COVERALL consistently provides - the best quality cleaning service at the most reasonable price. e