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<br /> <br />Working with the City Staff <br /> <br />It goes without sayiug that the consultant should not try to prepare this plan <br />without close interaction with the City staff. So, here are a few pointers that the <br />McCombs Frank Roos team will follow in that regard. <br /> <br />1. Emphasize Communication. Communicate early and often. Don't assume <br />anything. Listen carefully. Ask for feedback to ensure messages are <br />understood. <br /> <br />2. Document Meetings and Calls. Make and share summaries of meetings and <br />phone calls. <br /> <br />3. <br /> <br />Deliver Review Materials Early. Give the City staff ample time to review and <br />react to the consultant's work. Expect multiple drafts. <br /> <br />4. <br /> <br />Use their Knowledge. The 5taffhas a wealth of knowledge about the <br />community and it should be mined for the success of the plan. <br /> <br />5. <br /> <br />Overcome Distance with Technology. Use e-mail, overnight delivery and the <br />telephone to erase the distance between offices. <br /> <br />6. Respect Staff Time Commitments. Remember that this is not the only staff's <br />only obligation. <br /> <br />7. <br /> <br />Check with Staff Before Speaking. Ensure that the staff has given you <br />permission to speak to any given individual or audiellce, and that they <br />approve of what you're going to say. Don't speak for the City without <br />permISSIOn; <br /> <br />8. <br /> <br />Help the Staff Look Good. Let the staff take credit whenever things are going <br />well. Assume responsibility for any problems. <br /> <br />9. <br /> <br />Have Fun. A friendly and light-hearted approach makes the work easier and <br />defuses tension. <br /> <br />Arden Hills Small Area Plan for the 82 District 3-. 7 <br />