2018-02-14 CC Packet - Laserfiche WebLink

Home Browse Search

2. The Contractor's name or firm name, together with phone number, shall be presented in legible letters, not less than five (5) inches in height, on both sides and rear of all trucks and conveyances used in the City in performance of this contract. Vehicles should be equipped with warning flashers, backup alarms, and a broom and shovel in good usable condition. 3. The Contractor shall place all Garbage, Refuse, and Yard Waste collected, in water-tight metal receptacles or vehicles with closed tops so constructed that the contents will not leak or spill therefrom; such receptacles or vehicles shall be kept clean and as free from all offensive odors as possible and shall not be allowed to stand in any street, alley or other place longer than is reasonably necessary to collect Garbage and Refuse. 4. The Contractor must obtain all pertinent licenses from the City, County, and State. 5. All vehicles must be maintained in proper working condition, comply with all State and Federal inspection and safety requirements, and available for inspection by the City. All equipment shall be kept neat in appearance (washed and painted regularly). 6. Vehicles for Recycling must be designated as such. All such vehicles must be clearly signed on both sides as a Recycling collection vehicle. E. Customer Service and Personnel Requirements 1. The Contractor shall establish and maintain an office with continuous supervision for accepting complaints and customer calls. The office shall be in service during hours mutually agreed upon by the Contractor and the City, on all days except Saturday, Sunday and legal holidays as specified in this contract as days when no collection is to be made: The address and telephone number of such office and any changes therein shall be given to the City in writing. The Contractor shall supply the name and phone number of a supervisor who will be responsible for resolving any issues with the contract performance. 2. The Contractor must maintain and provide on a monthly basis an electronic database of all complaints arising as a result of Contractor's services to the City within 15 days of the end of the month. This record shall include the following information: name and address of caller, date of call, date of incident, driver/operator information,problem, resolution, and time/day of resolution. The Contractor will provide this information along with monthly tonnage reports. All complaints shall be answered courteously and promptly by a supervisor employed by the Contractor. 3. Whenever the City or a Resident notifies the Contractor of locations which have not received scheduled service, the Contractor shall be required to service such locations before 5:00 p.m. of the same day when notified prior to noon. When notified after noon, the Contractor shall service such locations no later than noon of the following day, excluding Sundays. 4. The driver, collectors, and customer service representatives shall have a courteous attitude toward the City's residents and general public at all times. 5. The Contractor's employees shall handle all carts and containers with reasonable care to avoid damage, shall replace them in an upright position with lids closed. The Contractor's employees shall immediately clean up and dispose of any contents thereof,which may be spilled. All Containers shall be placed where found. They shall not be placed or thrown on the streets, highways or on adjoining property. 6. The Contractor, its agents, or employees shall not throw or drop containers from the truck to the pavement or in any way break or damage or roughly handle the same. The Contractor shall repair or Centerville -Garbage RFP -Page 19 29