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In -Yard service shall be offered to residents that have an approved Doctor's Statement of <br /> Medical Disability. In yard service must be approved by CITY. <br /> 13. STREET IMPROVEMENTS <br /> The CITY reserves the right to improve any street or alley which may prevent <br /> CONTRACTOR from traveling its accustomed route or routes for collection. No <br /> additional compensation will be made to CONTRACTOR for interference due to street <br /> conditions, <br /> 14. ADMINISTRATION. <br /> CONTRACTOR shall maintain an office equipped with telephones and staffed with <br /> sufficient personnel to handle complaints, orders for special service, and/or to receive <br /> instructions. <br /> A. The office shall be staffed from Monday through Friday (except holidays). <br /> B. CONTRACTOR shall maintain a written log of all complaints, the date thereof <br /> and the action taken pursuant thereto or the reason for non - action. Such log of <br /> complaints shall be made available for inspection by the CITY or an authorized <br /> representative on a monthly basis. <br /> C. CONTRACTOR shall maintain resource recovery facility, transfer stations and/or <br /> landfill receipts from trucks carrying CITY refuse exclusively. Such receipts <br /> shall be made available for inspection by the CITY or an authorized <br /> representative. <br /> D. CONTRACTOR, at the best of their ability, shall keep complete and accurate <br /> records in accordance with generally accepted accounting practices and to have an <br /> annual audit by an independent accounting firm; and shall make available for <br /> inspection by the CITY or an authorized representative. <br /> E. CONTRACTOR shall provide 30 day advanced notice to the CITY of any change <br /> of ownership of CONTRACTOR. CONTRACTOR shall also provide the CITY <br /> with an affirmative undertaking regarding this Contract by the buyer of the <br /> Company. <br /> F. CONTRACTOR shall charge an administrative fee of $10.00 for changes that <br /> occur more than once a year from one level of service to another. <br /> 15. CHARGES <br /> A. Charge Increase <br /> 9 <br />