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Gem Lake | Innovating the Online Payment Experience <br /> Confidential & Proprietary © 2021 | 6 <br /> <br />Figure 7. Enrolling in Pay by Text, AutoPay, and paperless billing without leaving the payment process. <br />Customers can enroll in various services during the payment process, at the end, or from email receipts. <br /> <br />Figure 8. Send a text message with a direct link to a customer's payment from the Biller Portal. CSRs can help <br />customers use their mobile devices to find their bills and enroll in Pay by Text. <br />1.1.4 Communicate <br />Improve customer engagement and satisfaction through Invoice Cloud’s simple, consistent <br />interface, and intelligent communications: If the automated communications engine is <br />effective with payers, it will drive more self-service payments and decrease customer service <br />calls. (Figure 9 Invoice Cloud engages more customers through targeted, automated messaging <br />so customers don't feel the need to call or visit your office.