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firm Overview Market Research Services Provided Leisure Vision/ETC institute provides a host of market research services including the following.- Focus Groups and Stakeholder Interviews Leisure Vision/ETC Institute has facilitated focus groups and stakeholder interviews for organizations across the United States. Focus groups have been conducted for a wide range of assessments, public policy initiatives,, strategic and long range planning efforts, visioning plans, comprehensive planning efforts, parks and recreation master plans,, transportation plans, health care strategic plans, bi-state planning efforts, customer satisfaction initiatives, and numerous state,, regional, and national associations. Surveys Leisure Vision/ETC Institute is nationally recognized for our expertise in survey research. We have been helping non-profit and local governmental organizations use surveys as a guiding force for setting measurable community level goals and priorities for more than two decades. During the past three years alone, ETC Institute has designed and administered market research assessments on behalf of clients in 4 states On-�line Market Research Leisure Vision/ETC Institute can help organizations gather input via the Internet with our on-line market research division. Internet-based surveys are suitable for a wide range of purposes including.- customer satisfaction surveys, employee surveys, business surveys, and other purposes. Consensus Building Workshops At the end of projects, Leisure Vision/ETC Institute can facilitate workshops with senior managers and/or elected officials. The workshop will be designed to build consensus around "top priorities"' for the City based on the results of the survey. The workshop will help set the stage for acceptance of the recommendations as well as action that will lead to the implementation of initiatives that will support the recommendations. Surveys of Underserved/Environmental Justice Groups Leisure Vision/ETC Institute understands the importance of gathering data from traditionally underserved populations. During the past three years, ETC Institute has administered more than 20,,000 surveys to traditionally underserved populations. Our extensive experience in the recruitment of traditionally underserved populations to participate in surveys ensures that our clients get accurate data for a wide range of difficult to reach populations including non-English speaking persons, persons with mental and physical disabilities, inner city and rural poor, and the elderly. Secondary Analysis Leisure Vision/ETC Institute has extensive experience conducting primary and secondary research efforts for a wide range of governmental organizations in major metropolitan areas for more than 20 years. We have the expertise to perform needs assessment research that adheres to rigorous standards for impartiality & also addresses the issues most valuable to decision-makers. Leisure Vision Firm O� verview - 4