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continuous dialogue between the administration and employees. Mutually agreed upon and <br />defined benefits to the employees Will increase their support and commitment to the necessary <br />changes planned for RFD. <br />These changes are necessary to ensure our service to the community is the best it can be. We <br />must always be assessing and changing the Way we do business to meet and exceed the <br />expectations of our customers. The reciprocal benefit is that the level of commitment from the <br />community to RFD will also be greater. This is a "win -win" environment. Commitment is a <br />critical ingredient for all relationships. The internal relationships within the organization and <br />outside to the public all benefit from higher levels of commitment. <br />An increase in the positive image of RFD employees to the public and the media will be obtained <br />as we reach this goal. other fire departments, who have achieve unprecedented internal <br />commitment, enjoy the benefit of their cities holding their firefighters in high esteem because <br />they have been recognized for local, regional, state, and national achievements. There are many <br />examples of how highly motivated and committed fire departments are recognized because they <br />are committed to innovation, organizational risk taking and trying new programs to improve their <br />department. <br />Objectives <br />There are benefits for the Roseville Fire Department and its employees to be recognized as one <br />of the best fire departments in the state of Minnesota (and possibly in the nation). <br />• Continue to develop and implement programs to ensure firefighters are well - equipped and <br />well - trained to do their job. Our station(s) need to be better staffed for emergency calls. This <br />is necessary to maintain and improve our ISO rating and to achieve and maintain <br />accreditation. Improved equipment and training will also raise the quality of crews that are <br />working together and increase their pride as an employee of the department. <br />• Develop and implement a strategy to obtain /maintain a commitment from the City for fire <br />department initiatives. <br />Benefits for the Roseville Fire Department and the City of Roseville if the department is <br />recognized as one of the best: <br />• Favorable insurance rates for businesses and homeowners. <br />• A fire department with an outstanding reputation will make the City more attractive to <br />new businesses and new development. <br />• The citizens of Roseville will have more pride in their fire department and also have a <br />higher degree of assurance that their tax dollars are being well spent to provide top <br />quality fire and life safety services. <br />• Maintaining and/or improving our ISO rating and achieving national accreditation for the <br />department will provide more leverage to the department for fire- relate funding and for <br />soliciting businesses and residents to relocate to Roseville. <br />23 <br />