Fire Strategic Plan revised July 2002

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extends nationally, if not worldwide_ There is a great mutual admiration among our peers for the rriany sacrifices we make. We are part of an elite fatnily, and like every family, we have our ups a.nd downs, our good days and our bad days. We don't always agree and we don't always like each other. But at the core of our existenee, there is a bond tY�at holds us together. As our department experiences growth and changes, we much recognize the contributions of our members and assist them in the good times and the bad times. Excellence in customer service starts with talcing care of our own. Objectives • Continuc to develop and implement ways to recognize and reward our members for their dedication to duty and service above sclf. • Develop and implement formalized awards for scrvice that far exceeds expectations and for exceptional acts of bravery and heroism_ • Develop and implement a"Family Assistance Program" for our fellow mernbers who are experiencing rough times. • Devclop and implcxnent programs to address concerns that affect firefighter availability for calls for service, such as short-notice child care access. • Develop and implement various events for firefightcrs and family members that prornote the values espoused in our mission and values statcments. • Develop and ixnplezxient a"Bnng your Son/Daughter/Spouse to Work" program to encourage firefighters to have a family member ride-along wiih them for a shifi. • Continue to develop and implement prograzns that hold the safety and security of our employees as high priority. • Develop and implement a chaplain's program to provide support and encouragement to our members. • Develop and implement programs to better use mennbez's time in productive ways. Action Plan AP 2.33 All officers are encouraged to catch members doing things right and doing the right things, and to publicly recogni•r.e individuals for their efforts. Recognition Awards should become a regular part of department meetings. PRIORITY 2. AP 2.34 Aciministration Division, iu� collaboration with the Qperations Division, develop and implement criteria for a Fire Chief's Service Excellence Award, Medal of Va1or, and other similar awards. PRIORITY 2. AP 2.35 Administration Division will establish and/or coordinate ihe following events: Chiefs' Staff Hog Roast, Children's Christmas Party, Retirement Parties, Promotion Receptions, Annual Awards Banquet, Annual Firefighter Mass, and other similar events. PRIORITY 2. 20