Fire Strategic Plan revised July 2002

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• Develop and implement a program to invite customers to roundtable discussions to give their input on fire department service issues. . Develop and implement a citizens fire academy. • Develop and implement a"Firefighter For A Day" program to encourage citirens to ride-along with the fii-e department. Action Plan AP 6.l Training, Operations, and Administration Divisions will train and coach members on how to exceed customer expectations through staff inectings, off'icer development programs, and specific training sessions_ PRIORITY 2. AP 6.2 PIE Division officers shall irnplement an "adopt a school" program for all third grade students in the City. PRIORITY 5. AP 6.3 Operations Division, in collaboration with the PIE Division, will assess the feasibility of conducting a Citizens Fire Acade�ny. This program will scek to cducate the citizens about the operatiox�s of the fire department and to provide "hands-on" training in a variety of fire and life safety subjects. PRIORITY 5. AP b.4 Operations Division will advertise and conduct annual open houses in each fire district, reaching a minimum of 200 residents with fire prevention and educational messages. PRIORITY 2. AP 6S Fire Administration, in cooperation with the PIE Division, will utilize the departmcnt's web site to alert the community of seasonal safety messages and to market the fire department to our customers. It shall be the goal to have a minimum of 50 customer visits monthly and a goal of attracting a minimum of 10 new firefighter canc�idates from web site visits annually. PRIORITY 3. AP 6.6 PIE Division officers shall present a minimum of three programs each quarter for elementary and middle school students, reaching a minimum of 150 students per year. PRIOR[TY 3. AP 6.7 �perations Division, in collaboration with the PIE Division, shall conduct at least one fire safety/recruitment exposition at Rosedalc, Har-Mar and/or Crossroads Mall annually. PRI4RITY 3. AP b.8 Qperations Division, in collaboration with the PIE Division, shall conduct a minirnurn of 6 presentations using the Minnesota State Fire Chief's Association mobile safety house annually. PRIORITY 3. AP 6.9 Operations Division, in collaboration with the PIE Division, shall provide a minimum of 12 "Pluggie" robotic f�re plug shows on fire safety each year. PRIORITY 3. AP 6.10 Operations Division officers shall conduct target marketing campaigns to a minimum of 6 district neighborhoods annually to distribute �ire safety (and recruitment information when appropriate). PRIORITY 3. AP 6.11 Operations Division shall coordinate the department's attendance at a minimum of 50 neighborhood block parties annually to market fire deparhnent activities {and 53