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Action Plans <br />In our effort to achieve our goals, the Public Works Department has developed an action plan <br />and cost estimate for each. The Action Plans are revealed below. All costs are shown in current <br />dollars. <br />Goal 41: Support High Levels of Customer Service <br />We are committed to providing efficient, effective, responsive, quality services to a diverse <br />customer base, internal and external. We understand the unique needs of the customer. Demand <br />on staff has been increasing steadily through customer expectation and regulatory requirements <br />from other agencies. <br />Action Plan <br />Existing Resources <br />➢ Use latest technological tools to provide information to the public. <br />➢ Utilize technology to support service delivery <br />➢ Work with Metropolitan Council to develop transit expansion in the Roseville area consistent <br />with City Council goals. <br />New Funding Needed <br />➢ Restructure the department management team to include a superintendent and working <br />foreman in the operations area. We propose to elevate a supervisor position to <br />superintendent level and promote maintenance positions to working foreman in the streets <br />and utilities areas. This will allow additional focus on external customers and better <br />administration of programs and services. <br />➢ Addition of a building and grounds technician to meet maintenance needs and aesthetic <br />expectations of city facilities. <br />Budget Program: <br />Estimated Cost <br />2014 2015 2016 2017 <br />Personal Services $13,000 $14,000 $75,000 $76,000 <br />Supplies & Materials - - - - <br />Other Services & Charges <br />Capital Outlay - - - - <br />Total $ 13,000 $14,000 $75,000 $76,000 <br />Additional funding needed for elevating the superintendent and working foreman positions, and <br />for the new grounds technician position. <br />