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2014-2015 Budget Budget Program Descriptions Server Management–Time spent managing allCity servers to provide for application support. Telephone/Radio Systems–Managing the City’s IP Telephony system, SCADA, and any applicable radio system that interconnects with other network assets. Computer/End User Support–Troubleshooting and fixing all end user problems such as connectivity, printing, system access, etc. User Administration–Time spent managing user accounts on file servers and network-wide systems. Internet Connectivity–Includes all internet service costs as well as trouble-shooting internet connectivity issues. Facility Security Systems–Time spent managing the City’s facility access security system. Organizational Management–Time spent planning, leading, and organizing the department; participating in general training or meetings, conducting performance evaluations, etc. License Center Passport Acceptance–Process passport applications; including application review, photo and mail delivery Motor Vehicle Transactions–Provide for all motor vehicle licensing, title transfers, tab renewals. Identity Applications–Process driver’s license renewals or State ID cards. DNR Transactions–Process all fish and game licenses, as well as all-terrain vehicles, snowmobiles, boats, and trailers. Daily Sales Reporting & Cash–Time spent processing federal and state reports and bank deposit preparation. Reconciliation–Time spent reconciling federal and state reports to system transaction reports and state database systems. Inventory and Supplies–Accounts for all ordering of inventory and supplies as well as regular inventory audits. Customer Communications/Problem Solving–Time spent by supervisors to resolve problems or to provide greater information and explanation to customer inquiries.