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Regular City Council Meeting Monday,February 25, 2013 Page 17 c. Receive Performance Measures Report For clarification purposes, Mayor Roe clarified that the purpose of this item is for information and discussion purpose only, and that no formal action was anticipat- ed at tonight's meeting. Upon recognition by Mayor Roe, Finance Director Chris Miller provided an over- view of the 2012 Performance Measurement Results (Attachment A), and as de- tailed in the RCA dated February 25, 2013. Councilmember McGehee opined that a great number of the items shown didn't show much movement and didn't seem to anticipate any movement. She ques- tioned if the possible establishment of a time period during which if there was no perceptible or significant change in a particular benchmark, that such a bench- mark could be eliminated or placed on hiatus status. Finance Director Miller reviewed how benchmarks were originally derived at, and noted even with no obvious change it didn't negate their importance, and served to analyze trends of all indices over a sustained period of time. Mr. Miller noted that Department Heads continued to periodically refine those measurements and their sustainability with or without additional staff resources. Mr. Miller noted that the significance of measurements and measurement of trends was very im- portant from a staff perspective. On page 9 of Attachment A, Councilmember McGehee noted the nominal citizen complaints for every 1,000 service calls, and impacts of neighborhoods active in neighborhood watch programs, and asked if Department Heads had recently re- viewed those numbers based on current data. Mr. Miller advised that current data, since last year's analysis of trends and staff review of measures in place, had not been updated; noting that this information was `hot off the press" to the City Council and would be reviewed by Department Heads over the next few weeks for further analysis. As always, Mr. Miller of- fered future comment of individual departments to address specific areas at the request of the City Council. Councilmember Laliberte questioned the rationale for comparison of Roseville with the City of Woodbury as a benchmark, since they were three times the size of Roseville's population. City Manager Malinen responded that it was unfortunate that performance meas- urement was virtually non-existent to-date in Minnesota cities, with the City of Woodbury available as a comparable metropolitan community, with only ten (10) measures applicable, but still allowing a comparison to another like entity and identifying differences and opportunities to communicate differences.