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Speak Up Edina civic engagement feature has been slow, and they recommend dedicating staff <br />152 <br />time to attempt to grow participation. <br />153 <br />Because no proposals from companies specializing in civic engagement programs were <br />154 <br />submitted by the deadline, the committee did not make a recommendation on a civic engagement <br />155 <br />platform. However, members feel that incorporating a civic engagement program into the City’s <br />156 <br />website would be a worthwhile investment. (Please see Attachment A Ways to Foster Civic <br />157 <br />Engagement via a Website an initial exploration offered by Megan Dushin, member of the Civic <br />158 <br />Engagement Taskforce and the Roseville Website RFP Review Committee.) The committee <br />159 <br />recommends soliciting proposals from multiple vendors that offer civic engagement platforms. <br />160 <br />The committee requests direction from the City Council on the process and timeline for review <br />161 <br />and a recommendation on a civic engagement platform. The committee believes such a review <br />162 <br />could be concluded in time for the civic engagement component to be incorporated into the <br />163 <br />website redesign process. <br />164 <br />Mobile Request for Service <br />165 <br />The current method for reporting problems or requesting information requires either calling city <br />166 <br />staff or filling out a form on your computer, submitting the form and waiting for reply. In the <br />167 <br />Needs Assessment, staff identified a need for a system that was easier for residents to use and <br />168 <br />provided enhanced communication with residents. Two website redesign firms (CivicPlus and <br />169 <br />Vision Internet) provide a component that allows users to track the status of their requests. Two <br />170 <br />other firms (Public Stuff and SeeClickFix) offered full smartphone mobile applications that <br />171 <br />allow users to: <br />172 <br />Report problems, track their status and receive email updates <br />173 <br />View nearby requests and track their status <br />174 <br />Request information <br />175 <br />View communications items from the website such as news and events <br />176 <br />Link to social media <br />177 <br />These systems allow staff to input updates from the field and the data can be exported to the <br />178 <br />City’s asset management program. <br />179 <br />Local cities such as New Brighton, Eden Prairie, Coon Rapids and Minneapolis are using or are <br />180 <br />about to launch a mobile request for service application. In the Needs Assessment, staff <br />181 <br />Page 6 of 10 <br /> <br />