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identified the ability to offer a mobile request for service option as an important component of <br />182 <br />our electronic communications. <br />183 <br />Each company was scored using this formula: RFP review (40%) + Pricing (30%) + Interview <br />184 <br />(30%). The rating scale was: 1 = below average, 5 = average and 9 = above average. The <br />185 <br />compiled scores were: <br />186 <br />Public Stuff 6.6 $ 7,000 + $5,500 annual fee* <br />187 <br />SeeClickFix 6.5 $11,000 + $7,000 annual fee* <br />188 <br />Vision Internet 5.28 included in redesign price <br />189 <br />CivicPlus 5.18 included in redesign price <br />190 <br />*The annual fee covers software updates as well as ensuring compliance with all app <br />191 <br />requirements for Apple iPhones and Android devices. <br />192 <br />193 <br />While Public Stuff and SeeClickFix have virtually identical scores, the committee affirmed its <br />194 <br />top ranking of Public Stuff because of the lower initial and ongoing costs. <br />195 <br />Enhanced Email Communications <br />196 <br />Ninety-two percent of online adult users use email (the Pew Research Center‘s Internet and <br />197 <br />American Life Project). But as most email users know there are a great many messages <br />198 <br />competing for our eyes. Communications need to be visually attractive as well as informative. In <br />199 <br />the Needs Assessment, staff identified easy to use e-newsletters as a key feature of our electronic <br />200 <br />communications. <br />201 <br />Unfortunately the City of Roseville’s current email notification system has little functionality. <br />202 <br />Text based emails can be formatted easily, but they make for dry communications. However, <br />203 <br />adding photos and other graphic elements is difficult. Sometimes the newsletters do not appear in <br />204 <br />residents’ inboxes as they look in the design program which results in communications with an <br />205 <br />unprofessional appearance. <br />206 <br />Also, the current system has no analytical component. While we know that there are more than <br />207 <br />600 subscribers to the weekly news update, staff cannot tell if an email was opened or if a reader <br />208 <br />clicks on a link to receive more information. This lack of analytics makes it difficult (if not at <br />209 <br />times impossible) to tell if our communications are effective. <br />210 <br />Each of the three website redevelopers offered an email notification system as part of its website <br />211 <br />redesign proposal. The systems are roughly similar to what we have now, although the systems <br />212 <br />Page 7 of 10 <br /> <br />